OPEN TIMES 

We are open 7 days a week and on all public holidays, from 9 am to 11 pm.

PLEASE NOTE:

1. The last entry for the pools is at 10:15 pm. We start our evening lock-up and pool emptying/cleaning procedures at 11 pm. Arrive early enough to enjoy your soak!
2. We are a cashless operation. This keeps things safer, faster and more hygienic for our visitors and team. We offer Paywave facilities in all payment areas as a contactless and convenient way to pay.

Your safety on site

Being able to keep our staff and visitors safe across all areas including Pools, 88Ra Café, Spa Essentials Shop, and particularly the Day Spa Retreat which is a close contact area for our therapists, is very important to us. We will monitor patronage closely to ensure the health and safety of our guests. We encourage you to use hand sanitizers found throughout the complex.

Feeling Unwell?

Please do not come to visit us if you are sick. We’d love to see you when you are feeling well again!

Contact our team to arrange a refund if you need to cancel a booking due to illness –

BATHE SMART POLICY

Our guidelines for bathing etiquette so all can enjoy their time with us and keep safe during their visit can be found here

RISKS AND RESPONSIBILITIES

More information on Risks and Responsibilities can be found here

CONTACT INFORMATION – CHANGING OR MAKING NEW BOOKINGS

Phone: +64 7 348 1328. Dial 0 for our Pools Reception, 1 for the Spa Essentials Shop and 3 for the Day Spa Retreat.

Polynesian Spa Pools Reception – dutymanager@polynesianspa.co.nz

Spa Therapy Enquiries – retreat@polynesianspa.co.nz

Group bookings for Pools, Therapies, Wellness Weekends or Retreats- dutymanager@polynesianspa.co.nz

Trade inquiries for any of the above – trade@polynesianspa.co.nz

Accounts Payable – accounts@polynesianspa.co.nz

Busy times

Our Pools are generally less busy first thing in the morning and during the middle of the day.

HEALTH AND SAFETY PROTOCOLS

Read more about our cleaning and sanitizing processes for our pools and changing rooms.

Health and safety commitment pools and spa