• Contact


We are open 7 days a week 9am to 10pm.


  1. Last entry for the pools is at 9:15pm. We start our evening lock-up and pool cleaning procedures at 9:45pm.
  2. We are a cashless operation. This keeps things safer, faster and more hygienic for our visitors and team. We offer Paywave facilities in all payment areas as a contactless and convenient way to pay.

COVID-19 and your safety on site

Being able to keep our staff and visitors safe across all areas; pools, 88Ra Café, Spa Essentials Shop and particularly the Day Spa Retreat which is a close contact area for our therapists, is very important to us.  We will monitor numbers closely to ensure maximum numbers are contained in any one pool or retail area. Vaccine passes are not required for entry.

We require our visitors to the complex to meet the following entry requirements:

  • Sanitize their hands
  • Wear masks while inside (not in the pools) which includes the following areas: our shop, reception, and the café (until seated), as well as the changing rooms.
  • Maintain social distancing measures wherever possible
  • Comply with any additional public health measures

Thank you for your patience and understanding and for being kind whilst dealing with our staff members. Please remember that we are all in this together!

We look forward to extending a warm welcome to our guests throughout the complex.

Feeling Unwell?

Please do not come to visit us if you are sick. Stay home and get tested for COVID-19 if you have any have flu-like symptoms. We’d love to see you when you are well again!

Contact our team to arrange a refund if you need to cancel a booking due to illness – info@polynesianspa.co.nz


Phone: +64 7 348 1328, dial 0 for our Pools Reception, 1 for the Spa Essentials Shop and 3 for the Day Spa Retreat


Spa Therapy Enquiries: retreat@polynesianspa.co.nz

Group bookings for Pools, Therapies, Wellness Weekends or Retreats- info@polynesianspa.co.nz

Busy times

Our Pools are generally less busy first thing in the morning and during the middle of the day.


Read more about our cleaning and sanitizing processes for our pools and change rooms.

Covid health and safety commitment pools and spa


Our guidelines for bathing etiquette so all can enjoy their time with us and keep safe during their visit, can be found here

We’re COVID Clean endorsed!

This assessment means we have robust health and hygiene measures in place to help protect against COVID-19, in accordance with government guidelines.  Find out more about this endorsement here