• Contact

Covid health and safety commitment pools and spa


Phone: +64 7 348 1328, ext 1 for the Spa Retreat or ext 2 for Reception
Enquiries: info@polynesianspa.co.nz
Therapy Enquiries: retreat@polynesianspa.co.nz


Normal open times under COVID-19 Level 2 and Level 1:
Wednesday to Sunday: 9am – 10pm for pools
Wednesday to Sunday: 10am – 7pm for the Spa Retreat
Please note that the last entry for the pools is at 9:15pm. We start our evening lock-up and pool cleaning procedures at 9:45pm.

Busy times

Our Pools are generally less busy first thing in the morning and during the middle of the day.

Remember: We have gone cashless to keep it safer, faster and more hygienic for our visitors and team. We offer Paywave facilities in all payment areas as a contactless and convenient way to pay.

Feeling Unwell?

Please don’t come visit us if you are sick. Stay home and get tested if you have any have flu-like symptoms. We’d love to see you when you are well again!

Contact our team to arrange a refund if you need to cancel a booking due to illness – info@polynesianspa.co.nz 

We’re COVID Clean!

This assessment means we have robust health and hygiene measures in place to help protect against COVID-19, in accordance with government guidelines.  Find out more about this endorsement here

Covid health and safety commitment pools and spa


Level 4 & 3 – We are closed

Level 2 – Reduce (we are open, but with restrictions)
COVID-19 is contained, but we must remember the risk of community transmission remains.

  • Protocols on our site limiting the maximum numbers of visitors in each pool area and our spa retreat to 100.
  • The Cafe, Retail and Reception space will be limited to a maximum of 50 visitors at a time.
  • Social distancing requirements, sanitising, mandatory scanning or signing in and face masks.

Level 1 – Prepare (we are open and it’s business as usual)
COVID-19 is contained in New Zealand and we’re back to normal.

• Protocols will remain on our site for scanning/signing in and good hygiene practices.

Find out more about each of the Levels and their risk assessments on the official COVID-19 website here