Polynesian Spa is the perfect place for people to unwind, relax and rejuvenate in the spa’s geothermal mineral waters.

Please see our recommendations and requirements to keep everyone safe on site.


Social distancing, sanitising and etiquette

  • Please do not visit us if you are feeling unwell.
  • Please ensure you maintain a 1-metre distance from others whilst bathing and using our facilities.
  • Hand Sanitisers are available throughout the complex for your use and protection.
  • Please do not spit anywhere on the complex.
  • Appropriate swimwear must be worn in all public areas.
  • Polynesian Spa is a non-smoking and vaping spa.

Take care not to overheat 

  • Prolonged immersion in our hotter pools may cause dehydration and fainting. We recommend that you do not stay in hotter temperature pools for more than 15 minutes at a time.
  • Alternate to cooler pools and maintain a regular intake of fluids.
  • Take care when exiting pools, and use the hand-rails provided.

Geothermal water tarnishes jewellery

  • We recommend keeping jewellery and other valuables at home to avoid misplacing or leaving them behind. We accept no responsibility for any loss or damage to personal property.
  • Mineral water will tarnish jewellery, silver particularly. We recommend removing all jewellery before bathing and do not accept responsibility for any tarnished jewellery.

Minimum age for entry, child & infant supervision, nappy and bathing requirements

  • Children under 12 years will not be admitted unless accompanied by an adult.
  • Children under 8 years must be actively supervised at all times by a caregiver aged 16 or over. ‘Actively’ means you must be in the water with your child at all times and being able to provide immediate assistance.
  • All infants must wear bathing suits or disposable nappies. We recommend keeping them in lower temperature pools to ensure they do not overheat. They must be actively supervised at all times.
  • No jumping or diving into pools is allowed.

Taking care on-site

  • If you are visiting during the day, please remember to protect yourself with sunscreen.
  • All surfaces are slippery when wet. Please do not run and take care in wet areas.
  • Alcohol and glassware are not permitted in pool areas. We do not recommend bathing after consuming alcohol.
  • Maintain a regular intake of fluids, water fountains can be found throughout the complex.

Whilst all care is taken by Polynesian Spa, the ultimate responsibility for safety rests with the individual.

If you require assistance, please do not hesitate to ask one of our staff. They will be happy to assist you.


Spa History

Built on the site of historic bath houses, Polynesian Spa has been an icon in Rotorua since it was established in 1972.

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Discover our range of spa and skincare products, swimwear, towels, home wear, linen and baby items.


Virtual Tour

Take a virtual tour through Polynesian Spa to check out our different bathing areas, therapy rooms, cafe and gift shop. Not sure which area to visit? this is the perfect chance to take a sneak preview.

Take a Virtual Tour