Spa History
Built on the site of historic bath houses, Polynesian Spa has been an icon in Rotorua since it was established in 1972.
Read MoreThere are inherent risks in the participation in or at the Polynesian Spa Pools. You, by entering these Pools, accept the inherent risks of personal injury, accident, illness or personal property loss. You must act in a responsible manner while at the Pools. Adults and caregivers are solely responsible for persons under their supervision. You must act with good judgement and consideration both for yourself and others, and refrain from behaviour which could affect your safety or the safety of others. Physical restrictions may apply in our facilities for safety or operational reasons, please refer to displayed signage.
You are responsible for your own personal property and vehicle while at the Pools.
Promotions/offers at Polynesian Spa often include services and products that have limited availability. Therefore; promotional items are all subject to availability and may not be available at preferred times or sometimes at all.
Promotions/offers cannot be substituted for alternate products and services.
Promotions/offers cannot be used in conjunction with any other offer, special, package, or discount.
Promotions/offers are only available during specified dates.
CANCELLATION
We understand that plans can change unexpectedly. You are welcome to reschedule your booking within 3 months without any penalty fees; however, we kindly request a minimum of 12 hours’ notice for changes. Please contact us at bookings@polynesianspa.co.nz or dutymanager@polynesianspa.co.nz to request any booking adjustments. Please note that no refunds will be issued for changes made.
Thank you for helping us create a welcoming environment for all guests.
Mineral water will tarnish silver jewellery and some gold. Please remove all jewellery before entering the pools. If your jewellery has contact with the water and does become tarnished you can clean it or take it in to a jewelers for cleaning.
The most active minerals in the thermal waters are sulfur, silica and iron oxides. These bond together as the water cools and may become visible, either in the form of milky water or white particles in the water. The clarity of the mineral water can change with atmospheric conditions or variations in the mineral solids suspended when temperatures lower.
If you are allergic to sulphur based drugs we strongly recommend not bathing in thermal pools as skin reactions may occur.
For the health and safety of both you and the therapist, if you have a cold or flu you cannot receive a therapy. Soaking in the waters is fine however to stop the spread, we ask that you consider other bathers and only come to Polynesian Spa when you have recovered.
We recommend that pregnant women are cautious when bathing in hot mineral water and only soak in the low temperature (33oC – 38oC) alkaline Rachel Spring hot pools, while ensuring a high intake of fluids and breaks in between. We do not recommend pregnant women bathe in the acidic Priest Spa hot pools. Some pregnant women choose to only soak their feet.
For pregnant women who’d like to enjoy a therapy, we offer an Aromatherapy Associates Rose Pregnancy Massage or facial services.
Infants can soak in the hot mineral pools although we recommend keeping them in the lower temperature pools to ensure they do not overheat and babies must be supervised at all times.
Bookings are not required to use the pools (including Private Pools). However, bookings are essential for The Retreat spa therapies.
If you are allergic to sulphur based drugs we strongly recommend not bathing in thermal pools as skin reactions may occur.
For the health and safety of both you and the therapist, if you have a cold or flu you cannot receive a therapy. Soaking in the waters is fine however to stop the spread, we ask that you consider other bathers and only come to Polynesian Spa when you have recovered.
Towels and lockers are included in the entry price for guests to the Deluxe Lake Spa Pools and for The Retreat when you are booked in for a spa therapy.
For all other areas towels can be hired for $9.95, or can be purchased from the Spa Essentials Shop. Storage tubs are also available for your possessions for free, however a secure locker for your valuables can be hired for $6.95. Swimsuit hire is also available at $13.95.
Swimwear has to be worn when bathing in the pools. Rash shirts, board shorts or other clothing using synthetic fabric such as lycra, nylon and polyester are permitted. Cotton shirts and pants including underwear are not permitted to be worn in the pools at any time. Babies must wear swimming nappies. Swimwear is not obligatory in the Private Pools.
No, the Aquatic Facilities Guidelines state that pools that are not in public view must have a minimum of two adults per pool. An adult is aged 15 years and above.
Children under 8 years of age must be actively supervised by a caregiver aged 16 or over, this means you must be in the water with your child at all times and be able to provide immediate assistance. Children under 12 years of age must be accompanied by an adult.
All Polynesian Spa bathing areas have changing rooms, which include showers and lockers.
All pools meet stringent water quality standards. The law states that we must change the water in our mineral pools every 4 hours. We meet these legal requirements, and in some pools the water is changed every 3 hours. During the day there is a constant supply of fresh mineral water entering the pools. All pools are emptied, cleaned and refilled with fresh hot mineral water over night.
The chlorinated family pool is not emptied daily, but water is maintained constantly by the filter and chlorination plant to regulated levels.
Yes, Polynesian Spa is wheelchair accessible; however we do not have hoists into the pools.
We regularly work with groups for wellness weekends or day retreats, spa therapies, pool bookings and provide delicious lunches and/or platters and drinks from our on site Cafe. We have a private Wellness Room that can be booked out for your group.
For customising your group booking, please contact marketing@polynesianspa.co.nz.
Built on the site of historic bath houses, Polynesian Spa has been an icon in Rotorua since it was established in 1972.
Read MoreDiscover our range of spa and skincare products, swimwear, towels, home wear, linen and baby items.
READ MORERotorua is part of the Taupo Volcanic Zone and has drawn visitors to the geothermal wonders since the 1800s.
Read MoreFind out what very special deals are available to Rotorua Residents.
Find Out MoreLuxLife: 2024 Winner of Best Hot Spring & Pool Experience
World Luxury Spa Awards Winner 2024
Spa & Wellness Awards – 2024 Finalist
Condé Nast Traveller: World Top 10 Spa
TripAdvisor Travellers’ Choice Awards 2024
Qual Mark Gold