• Sustainability

Polynesian Spa is innovative with its sustainability, continually improving its footprint on Planet Earth earning a Qualmark Sustainable Tourism Business Award.

Here’s some initiatives you may spot around the complex:

  • We capture steam that rises from geothermal activity to heat water and maintain pool temperatures harnessing the natural resource in place of electricity
  • Geothermal steam is used to heat 10 recliners in the Deluxe Lake Spa
  • Wondering how we get towels and robes dry from the laundry? You guessed it – geothermal
  • If you’re sitting in the cafe’s outdoor courtyard, you’ll get a pleasant surprise with the warmth coming from the seat also heated geothermally
  • Annually Polynesian Spa works with the Department of Conservation to clean up the Sulphur Point Reserve and remove any rubbish that could affect the endangered birds in the area
  • You’ll spot environmentally friendly waste stations to separate recyclables on-site
  • Buying something from the Spa Essentials Shop? It will be popped in a biodegradable Eco Bag (made from corn) to take home
  • If you’re getting take away drinks or food from 88-Ra Cafe, you’ll get biodegradable Bon Accord cups, Taste Toolz paper straws or bamboo utensils
  • Biodegradable courier packaging is being used by the business day-to-day and is used to post purchases made in our online shop
  • We have an environmental policy for all maintenance projects and cleaning, including daily pool cleaning


Qualmark is a certification that helps travellers quantify the information they are presented about our tourism experiences. It acts as the final seal of approval that signifies the experience they are paying for is one of the most high quality, safe and sustainable experiences New Zealand has to offer.

To help travellers understand the breadth and depth of what Qualmark stands for, we have highlighted the three key pillars of our story.


“Sustainability has to be a word, concept and a set of actions that are a part of every tourism business in New Zealand.”

Grant Webster, ex TIA Chair


The Tourism Sustainability Commitment aims to ensure economic, environmental and social sustainability becomes a genuine ethical underpinning of our industry.

Developed by industry for industry, it establishes 8 industry-level sustainability Goals and 14 Commitments that individual businesses can achieve to help the industry reach these Goals.

Polynesian Spa is a proud member of the Tourism Industry Aotearoa ‘Tourism Sustainability Commitment’.


Proud members of the Rotorua Sustainable Charter, we join over 40 dedicated organizations striving to transform Rotorua into a beacon of sustainability since 1998.

Our commitment to eco-conscious practices infuses every aspect of our operations. We prioritize locally sourced, environmentally friendly products and embrace energy-efficient approaches, ensuring that your relaxation doesn’t come at the expense of our planet.

Follow Us


Top10 Geothermal and Medical Spa Awards


Luxury Travel Guides Spa of the Year


Luxury Travel Guides Spa of the Year