The accessible changerooms are located in the Pavilion pool area. For safety reasons, a minimum of two people is required to use this facility. This ensures appropriate support and assistance during use.

To the maximum extent permitted by law, Polynesian Spa accepts no responsibility for:

• Loss or damage to personal belongings
• Personal injury sustained while using the facilities where guests have failed to follow safety instructions

Guests use the facilities at their own risk and agree to comply with all Polynesian Spa policies and guidelines.

Polynesian Spa reserves the right to:

• Refuse entry or service where necessary
• Close pools or facilities due to maintenance or operational reasons
• Modify opening hours or availability
• Cancel or amend bookings where safety or operational issues arise

In the event of a facility closure affecting a booking, Polynesian Spa will offer alternative options where possible.

Bathing in geothermal mineral pools may not be suitable for all individuals.

Guests with medical conditions including pregnancy, heart conditions, high blood pressure or skin sensitivities are advised to seek medical advice before bathing.

Guests should limit time spent in hotter pools and remain hydrated during their visit.

By entering the facility, guests acknowledge that geothermal bathing carries inherent risks and agree to follow all safety signage and staff guidance.

All guests must follow Polynesian Spa pool rules and staff instructions at all times.

Appropriate swimwear is required in all bathing areas.

Children must be actively supervised by a responsible caregiver at all times.

Infants must wear approved swim nappies with an appropriate swimwear over the swim nappy when entering the pools.

Guests must behave respectfully towards other visitors and staff. Polynesian Spa reserves the right to remove any guest whose behaviour may compromise the safety or enjoyment of others.

Memberships, concession passes and resident passes are subject to specific eligibility requirements.

Membership benefits are personal to the registered holder and may not be transferred, resold or shared unless otherwise stated.

Polynesian Spa reserves the right to request identification to verify eligibility for resident passes or discounted memberships.

Misuse of membership privileges may result in suspension or cancellation of the membership without refund.

Gift vouchers issued by Polynesian Spa:

• Are valid for the period stated on the voucher
• Must be redeemed before the expiry date
• Cannot be exchanged for cash
• Are non-refundable once purchased

Gift vouchers may be used for eligible Polynesian Spa experiences including bathing, spa therapies, retail products and café purchases unless otherwise specified.

Lost, stolen or damaged vouchers may not be replaced.

Guests are encouraged to arrive at least 15 minutes before their scheduled private pool booking time and 1-hour for scheduled spa therapy bookings. Late arrivals for spa therapy appointments may result in a shortened treatment time in order to avoid delays for other guests. The full treatment price will still apply. For private pools and timed bookings, session times cannot be extended due to late arrival.

Pool Bookings

Bookings for pool entry can be rescheduled with a minimum of 12 hours’ notice. Guests may change their booking to another date within 3 months of the original booking, subject to availability. Pool bookings are non-refundable. Changes requested with less than 12 hours’ notice and no-shows are non-transferable and non-refundable.

Spa Therapy Bookings

Spa therapy appointments require a minimum of 12 hours’ notice for cancellations or changes. If sufficient notice is provided, bookings may be cancelled or rescheduled. Cancellations or changes made with less than 12 hours’ notice will result in the full booking fee being charged.

Group Bookings

For group pool bookings of 20 people or more, at least 12 hours’ notice is required for cancellations or changes. If the entire group booking is cancelled with sufficient notice, a refund may be arranged. Any changes made with less than 12 hours’ notice are non-refundable.

All bookings are subject to availability.

Bookings made online, by phone or through third-party partners are confirmed once payment has been successfully processed and a confirmation email has been issued.

The person making the booking accepts responsibility for ensuring all guests included in the booking comply with Polynesian Spa policies and safety guidelines.

Prices displayed on the website are in New Zealand Dollars (NZD) unless otherwise stated.

Polynesian Spa reserves the right to cancel or amend bookings where incorrect pricing, availability errors or technical issues occur.

By accessing and using the Polynesian Spa website, you agree to comply with these Terms & Conditions.

All information on this website is provided for general information purposes. Polynesian Spa makes reasonable efforts to ensure information is accurate at the time of publication, however content, pricing, availability and operating hours may change without notice.

All images, text, logos and design elements on this website remain the property of Polynesian Spa and may not be copied, reproduced or used without prior written permission.

Use of this website must comply with all applicable laws and may not interfere with the functionality or security of the site.

Purpose-made swimwear is required at all times at Polynesian Spa to maintain hygiene, safety, and water quality. Accepted swimwear includes swimsuits, swim shorts, and rash shirts or swim tops made from swimwear materials. Underwear, street clothing, denim, cotton garments, leggings, dresses, or any non-swim fabrics are not permitted in the pools. Swimwear is available to hire or purchase on site from the Spa Essentials Shop, including modesty swimwear. Infants and toddlers must wear an approved swim nappy, and appropriate swimwear must be worn over the swim nappy at all times while in the pools. Approved swim nappies are available for purchase on site. Polynesian Spa reserves the right to refuse pool entry to guests who are not wearing suitable swimwear in line with these guidelines.

For wellness class bookings, we require at least 12 hours’ notice for any cancellations. A full refund will be provided when this notice is met. Cancellations or changes made within 12 hours of the class are non-refundable.

For group pool bookings of 20 people or more, we require a minimum of 12 hours’ notice for any cancellations or changes. If the entire booking is cancelled with at least 12 hours’ notice, a full refund will be given. If numbers reduce, a part refund can be arranged provided we are advised at least 12 hours before the booking. Any cancellations or changes made with less than 12 hours’ notice are non-refundable.

Promotions/offers at Polynesian Spa often include services and products that have limited availability. Therefore; promotional items are all subject to availability and may not be available at preferred times or sometimes at all.

Promotions/offers cannot be substituted for alternate products and services.

Promotions/offers cannot be used in conjunction with any other offer, special, package, or discount.

Promotions/offers are only available during specified dates.

SPECIAL OFFERS ON MONTHLY PASSES FOR ROTORUA RESIDENTS
Unlimited access to the specified pool area 7 days a week – 9am to 10pm.

Monthly Pass – $84.95. Enjoy unlimited access to the Pavilion and Family Pools 7 days a week. The price is per month, per adult. Please note, the monthly pass will increase to $89.95 on the 1st of May 2026.
Family Adult Monthly Pass – $69.95. Unlimited access to Family Pools only, per month, per adult.
Family Child Monthly Pass – $59.95 – 5 to 14 years old. Unlimited access to Family Pools only, per month, per child.
Family Adult & Child Monthly Pass Combo – $109.95. Unlimited access to the Family Pools only, adult and child.

Terms & Conditions

• The Monthly Pass will allow you access to the Family Pools or Pavilion Pools during complex opening hours.
• The Monthly Pass is valid for a period of 1 Month from time of purchase and is activated at the time of sale.
• The monthly fee is paid in advance and is non-discountable.
• To be eligible you must reside permanently in Rotorua.
• Address verification is required: power / phone account or bank statement with your name and address.
• Your photo will be taken to prevent misuse of monthly passes.
• By providing us with your email you are agreeing to allow Polynesian Spa to send you special > offers and updates from time to time, unless you decide to opt out of this communication.
• The Monthly Pass must be presented to reception or scanned at the time of admission.
• The Monthly Pass is for the use of the person named on the card only and is not transferable.
• No extensions will be given on the expiry date of the Monthly under any circumstances.
• Misuse of the Monthly Pass will result in the card being revoked.
• Lost cards will be charged a replacement fee of $5.00.
• Polynesian Spa policies apply to all pass holders and are subject to change at any time.

> Please refer to our website for our full terms, pricing and opening hours.

1. General

Polynesian Spa is the owner and publisher of the content contained in this website (referred to as “our”, “us”, “we”).

Your purchase of goods from this website is subject to these Online Sales Terms (“Sales Terms”), our Terms of Use and our Privacy Policy. If you do not accept these Sales Terms, or Terms of Use, or our Privacy Policy, you must refrain from using this website or making a purchase from this website.

In these terms:
(1) “you”, means anyone who visits or uses this website
(2) “Order” means an offer made by you in response to an invitation to treat made by us on the website
(3) “third party” includes any agent or contractor of us or of any of our related bodies corporate, and any person engaged by any us, in the creation, provision or maintenance of the website or in the fulfilment of Orders made through the website.

We reserve the right to revise these Sales Terms from time to time at our discretion. Such revisions will be effective immediately upon publication on this website. We recommend you review the terms for amendments each time you use the website and before placing any Order. By continuing to use this website after such publication, you agree to be bound by these Sales Terms as revised. Any changes to these Sales Terms will apply to any Order you place from the effective date of the change. Should we choose to provide you with notice of amended terms, you agree to receive email notification of the amendments from us or a third party. You should therefore periodically visit this page to determine the current Sales Terms.

2. Guests and Registered Users

(1) You may access or use the website as a ‘guest’ or as a ‘registered user’.
(2) To become a registered user of the website, you must upon request provide your name and address, telephone number, a valid email address and nominate a password. If you do not provide accurate and complete details we may not be able to activate your membership or supply products to you. You agree to keep your membership details current at all times by accessing your account via the website or by contacting our Customer Services Team on +64 7 348 1328 or email info@polynesianspa.co.nz
(3) You will receive an email from us immediately after you create your account. If you have not received such an email within 24 hours, please contact Customer Services Team on +64 7 348 1328 or email info@polynesianspa.co.nz
(4) We only permit one membership registration per email address.
(5) You must not use another members’ account.
(6) You must keep your password secure and you are responsible for any activity using your membership. You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account.
(7) If you forget your password you may click on the relevant link located on the website and we will email you a new password, or you may contact our Customer Services Team on +64 7 348 1328 or email info@polynesianspa.co.nz
(8) We reserve the right to terminate a member’s account immediately without notice for any reason whatsoever including without limitation, where we suspect the member has breached these terms.

3. Legal Capacity

(1) You must be eighteen (18) years of age or over to register as a member of the website or purchase products from the website.
(2) Any Order or purchase made by you using this website is an acknowledgement by you that you are over the age of eighteen (18) years, you accept these terms and agree that you have entered into a legal contract with us in relation to these terms.
(3) We reserve the right to take legal action and seek compensation for any loss or damage we may suffer as a result of a transaction entered into by a minor, from the parent or guardian of a minor who causes an Order to be placed.

4. Product & Services Orders

(1) This website and the information on it constitute an invitation to treat and not an offer to sell or supply products and services.
(2) We will advertise each item of the goods described in this website (“Offer Goods”) for sale until such time as the Offer Goods are removed from this website (“Offer Period”), for a price not greater than the price specified in this website for that item (“Offer Price”), subject to these Sales Terms.
(3) We recommend you carefully preview any Orders before adding them to your shopping cart and proceeding with your Order. Once you have placed your Order, you cannot cancel or revoke your Order, unless expressly provided for in these Sale Terms.
(4) You and we may enter into a contract for the sale and supply of products and services by you making an offer via the website to purchase a product at the price advertised on the website by:
(i) placing an electronic Order for the products and services using the website;
(ii) you confirming the Order details in accordance with the procedure on the website;
(iii) you making payment in full (plus any applicable delivery charges) on the website; and
(iv) our acceptance of that offer in accordance with these Sales Terms.
(5) When entering into a sale contract via the website, you will be taken to have communicated your offer to purchase the products and services only when:
(i) all requirements set out in these Sales Terms have been met;
(ii) the electronic instruction containing the offer from you enters and is recorded in our database;
(iii) a record is created and stored in our database; and
(iv) we receive in our account full payment from you for the product or service (including any applicable delivery and handling charges) and confirmation of that payment is received by our database.
(6) You acknowledge that:
(i) the transmission of your offer or the confirmation of any payment, made through an electronic instruction may not be received by us for reasons beyond either party’s control including, but not limited to, electronic failure, mechanical, software, computer, or telecommunications, or the omission or failure of third party website providers or systems;
(ii) to the extent permitted by law, we are not liable to you in any way for any loss or damage at all however caused, arising directly or indirectly in connection with the transmission of an electronic instruction through the website, or any failure to receive an electronic instruction for whatever reason;
(iii) we may act on and process all completed electronic instructions transmitted or issued through the website without further consent from or reference to you; and
(iv) we may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.
(7) You will receive an email from us immediately after you have confirmed your Order and made payment. If you have any questions regarding your Order you may contact Customer Services Team on +64 7 348 1328 or email info@polynesianspa.co.nz
(8) If your Order is not accepted by us, we will notify you by telephone or email and arrange for a full refund of any payment made by you to be processed.
(9) We may, in our sole and absolute discretion, accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, the products or services on the website, or an error in your Order.
(10) We endeavour to ensure that any representations made about stock availabilities are accurate to the last known stock level. You acknowledge that stock availabilities are subject to change. If we cannot supply a particular product, we will notify you by telephone or email as soon as possible.
(11) We will be deemed to have accepted your Order when your Order is delivered to your specified delivery address or on collection of your Order from us.

5. Order Enquiries

If you have any query about the progress of your Order please contact Customer Services Team on +64 7 348 1328 or email info@polynesianspa.co.nz. Please have your Order number handy as shown on the email confirmation.

6. Price

(1) Prices shown are in New Zealand dollars and include GST where applicable. Prices do not include any costs associated with set-up or installation, which shall be your responsibility. Prices may not include delivery and handling charges. We may vary any prices on this website at any time without notice to you.
(2) Each published saving in respect of a product or service is by reference to the recommended retail price of the manufacturer or our normal ticketed price.
(3) We do not represent that any product or service offered via the website will be available at all times.
(4) Images of products or services shown without any advertised price beside that image are not offered for sale.
(5) Unless otherwise stated, any accessories shown in any image of products or services are not included in the price.
(6) We reserve the right to correct any errors.All orders are subject to credit card approval.

7. Payment

(1) All payments must be made by you in full.
(2) Payments must be made via the website and will be subject to any terms and conditions of these providers or by authorising us to charge your credit card account for the total price of the products or services ordered and the applicable delivery fees at the time the products are dispatched.
(3) The website employs the latest in Secure Sockets Layer technology from the secure payment gateway to secure our payment systems.
(4) To the extent permitted by law, we will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by you where a credit card or bank account is fraudulently used or is used in an unauthorised manner.
(5) If there is a problem with your payment (for example, if your credit card transaction is declined), we may contact you to make alternative payment arrangements. You will be liable for all debt collection costs where you fail to make payment for any order when payment is due.

9. Supply and Delivery

(1) Subject to your compliance with these Sales Terms and our acceptance of your Order, we will sell and supply the products and services to you as shown on your Order confirmation.
(2) Products and services may not be available for immediate delivery. We will endeavour to deliver your Order to the address you nominate in your Order within ten (10) days of the date you placed your Order.
(3) Delivery times may be greater than 10 business days for regional or remote areas.

10. Delivery by Post or Carrier

(1) The terms of this clause apply where you select to have your goods delivered to a specified address.
(2) On receipt of your Order, your Order will be dispatched to you to your specified delivery address generally within 10 business days of the date you placed your Order.
(3) If you wish to change the delivery date or delivery address you must let the Customer Services Team know at least 48 hours prior to the dispatch of your Order.
(4) We will use our best endeavours to deliver your Order within any stated timeframes for dispatch; however we do not warrant that these timeframes will always be met, as many factors may affect these timeframes.
(5) We cannot accept responsibility for delivery failures or delays by our third party delivery contractor.

11. Title and risk in goods

Title and risk in the products, such as loss and damage, pass to you on delivery.

12. Damaged Products and Acceptable Quality

(1) If any product ordered by you arrives damaged or is not of acceptable quality you may have:
(a) legal rights and remedies under the New Zealand Consumer Guarantees Act 1993 (“CGA”); or
(b) the right to have the product repaired or replaced or to receive a refund of the price paid by you for the product.
(2) Please refer to our Returns Policy for more information on our policy regarding online orders when you have changed your mind or the product was not what you expected.
(3) If your Order arrives damaged or is not of acceptable quality, please contact the Customer Services Team on 0508 765 977 or email info@polynesianspa.co.nz within 24 hours.

13. Privacy and Personal Information

(1) The privacy of your personal information is important to us. Please refer to our Privacy Policy for more information.
(2) We or our third parties may collect personal information directly from you when you register as a member of the website, when you place an Order, or when you contact our Customer Services Team. Personal information may include your name, residential or postal address, telephone number and email address.
(3) We and our related bodies corporate and our third parties may use your personal information for the purposes for which you give it to any of them and for their own internal purposes. You agree that we and any of our third parties may use your email address to send you messages concerning your membership account, any Orders you place and information about the products sold via the website that we consider may be of interest to you. If you would prefer not to receive promotional or other material from us or our third parties, please let our Customer Services Team know. You also agree that we may contact you by telephone to arrange delivery or collection of your Order.

14. Disclaimer and Indemnity

(1) To the extent permitted by law, we and each of our related bodies corporate exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:
(a) errors, mistakes or inaccuracies on the website;
(b) you acting, or failing to act, on any information contained on or referred to on the website or any linked website;
(c) personal injury or property damage of any kind resulting from your access or use of the website;
(d) any unauthorised access to or use of the websites secure servers;
(e) any interruption or cessation of transmission to or from the website;
(f) any bugs, viruses, Trojan horses or other harmful code or communications which may be transmitted to or through the website by any third party; or
(g) the quality or fitness for any purpose of any product or of any linked sites.
(2) Except as expressly provided in these terms, and to the fullest extent allowed by the law, we and our third parties will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the website.
(3) You will at all times indemnify, and keep indemnified, us and each of their related bodies corporate, including their directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by any of them arising from any claim, demand, suit, action or proceeding by any person against you or them where such loss or liability arose out of, in connection with or in respect of your conduct or breach of these Sales Terms.
(4) Nothing in these Sales Terms is intended to avoid the provisions of the New Zealand Consumer Guarantees Act 1993 (“CGA”) except to the extent permitted by the CGA or to exclude liability arising under any other statute. If and to the extent that such liability cannot be lawfully excluded, these Sales Terms shall be modified to the extent necessary to give effect to the above intention. If you are acquiring goods or services from us for the purposes of a business, you agree that the guarantees provided in the CGA shall not apply. We do not provide any express guarantees (as that term is defined in the CGA) other than those expressly confirmed in these Sale Terms.

15. Force Majeure

We will not be liable for any errors or delay in performing any of our obligations if such errors or delay is caused by circumstances beyond our reasonable control, including but not limited to, a failure of or interruption relating to the Internet, electricity supply, bank payment systems or postal deliveries.

16. Transfer and Assignment

If we merge, sell or otherwise change control of our business or this website to a third-party, we reserve the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that we have collected from you and any agreements it has made with you.

17. Waiver

Our failure to exercise or enforce any right or provision under these terms will not constitute a waiver of such right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by us.

18. Private Pool Booking Terms

(a) All orders are subject to credit card approval.
(b) You will need to bring your printed ticket and the credit/debit card used for purchase with you on arrival. Access will not be granted without your ticket.

(c) Polynesian Spa accepts no responsibility for any fraudulent, duplicated or unauthorised purchase of tickets and any costs this may incur.
(d) No refunds, under any circumstances, including loss or theft.

Important Info:

• We are happy to reschedule your appointment should the sufficient notice of 72 hours be given however; this will be subject to availability on the chosen date.
• Late arrivals may be granted entry at the discretion of the Manager on duty, the time allocated in the original booking will continue and will not be extended due to late arrivals. We request that you exit the pool after the 30 minutes agreed booking time, if this is extended with no prior authority of the company, subsequent charges may be applied. At no point will the company be held liable for the result of lateness, sufficient time should be given when arriving for the booking made
• Minimum of two adults
• Children permitted if accompanied by two adults
• If booking pools consecutively, you will be asked to leave the pool for health and safety purposes for a ‘break’ before returning, this is to ensure you have let your body cool before re-entering the water
• Infants and toddlers must wear an approved swim nappy, and appropriate swimwear must be worn over the swim nappy at all times while in the pools. Approved swim nappies are available for purchase on site.
• Pregnant women are reminded to consult a medical practitioner before bathing in the thermal spring water.
• No alcohol or glass allowed poolside or directly in the pools
• Do not add anything to the pool water
• Residue may be seen during your time in the pool, we remind you these are natural mineral deposits and are frequently seen due to the water emitting from a natural spring
The Operator reserves all rights to cancel any Activity or Booking at its discretion for (but not limited to) any of the following reasons:
a) waterway, road or weather conditions;
b) unsuitability of Guest(s) due to reasons such as age, ill health, intoxication or any other reasons rendering a Guest unsuitable or unfit to participate in the Activity;
c) any other circumstances which are beyond the reasonable control of the Operator. All Guests agree to adhere to any instructions in relation to the Activity from the Operator at all time.

Residents Day Pass – Enjoy unlimited access to the Adult Pools and Family Spa during Polynesian Spa’s opening hours, between 8am and 6pm, seven days a week.

Residents Club Annual Card – Ideal for Rotorua residents who visit on occasion. Receive a 20% discount off the normal retail price of admission in the Family Spa, Adult Pools, Lake Spa, Polynesian Spa Essentials Shop and Café, and Therapies in The Retreat. This is an annual membership for residents who live in the Rotorua region and is free of charge.

To apply for a Residents Monthly Pass or Residents Club Annual Pass please enquire at the Polynesian Spa front desk. Please ensure that you bring along proof of your Rotorua address.

Retreat Discount Terms and Conditions Are:

Discount applies to treatments 60 minutes only

All services subject to availability

Discount not available on Public Holidays

Not available in conjunction with any other discounted offer

Subject to all T&Cs relating to the Retreat

PAYMENT POLICY

• Payment is due in full at the time of registration and includes lunches, refreshments, your therapy treatment and course materials.
• Your registration will not be confirmed until payment is received and may be subject to cancellation.

CANCELLATION, POSTPONEPENT & SUBSTITUTION POLICY

• For any cancellations received in writing no less than fourteen (14) days prior to the Mindful Moments Retreat, you will receive a 90% refund. An administration fee of 10% of the fee will be retained by Polynesian Spa for all permitted cancellations. No refund or credit will be issued for any cancellations occurring within thirteen (13) days (inclusive) of the Mindful Moments Retreat.
• If you fall sick within thirteen (13) days (inclusive) of the Mindful Moments Retreat and are unable to attend or enjoy a treatment, then you may substitute your registration to another delegate by providing notice to Polynesian Spa five (5) days (inclusive) of the event.
• In the event that Polynesian Spa cancels an event for any reason, you will receive a refund for 100% of the fee paid.
• In the event that Polynesian Spa postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the fee paid. You may use this credit for another Polynesian Spa event or as credit within the facilities, to be mutually agreed, which must occur within one year from the date of postponement.
• Except as specified above, no credits or refunds will be issued for cancellations.
• Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, Polynesian Spa reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.
• Polynesian Spa is not responsible for travel or related costs incurred by attendees.

SAFE ENJOYMENT

• We care about the health and safety of all of our guests and we’re confident that you will not have any cause for concern during your weekend in Rotorua and at Polynesian Spa. However, as we will be hosting you for the duration of the weekend there are a few details we need to cover off with you before you arrive.
• For your own wellness and safety over the course of the weekend, we ask that you please comply fully with all Polynesian Spa health and safety regulations – we’ll run you through these upon your arrival on Saturday morning.
• If you should have any worries at any time over the weekend please do let one of our Mindful Moment Retreat Leaders know immediately.

YOUR HEALTH

• Please ensure that you are medically, mentally and physically fit and able to use our facilities and participate in any of our retreat activities over the weekend, including the yoga and spa therapy sessions.
• If you do have have injuries or illnesses, we ask that you seek your doctor’s advice prior to attending our retreat.
• Upon arrival please let us know of any injuries or illnesses that may impact your ability to participate in the activities planner over the course of the weekend.
• All Yoga, exercise and any other retreat activities are undertaken at your own risk. Polynesian Spa is not liable for any injuries you may contract during a retreat.

YOUR SAFETY AND LIABILITY

• We must point out that the organisers and leaders of the Polynesian Spa Mindful Moments Retreat are not the guardians of your safety and that they, individually or collectively, cannot be held liable in any way for any occurrence, which might result in illness, injury, death or other damage, loss or theft to you or your property during the retreat or during your travel to and from the retreat weekend.
• Polynesian Spa and the Mindful Moments Retreat Leaders shall not be liable for any failures beyond its control. This covers natural disasters, war, ‘acts of God’, closure of airports, civil strife, accidents or failure to perform by third parties, including suppliers and subcontractors.

EMERGENCY CONTACT DETAILS

• Upon your arrival we will ask you for emergency contact details. These details will only be used in case of an emergency and will be disposed of upon the conclusion of the weekend.

PERSONAL BELONGINGS

• Any valuables left at any locations over the weekend are your sole responsibility and neither Polynesian Spa nor the Mindful Moments Retreat Leaders can be held responsible for any loss or damage of personal property. If you do happen to misplace personal belongings over the course of the weekend please let one of our Mindful Moments Retreat Leaders know.

PHOTOGRAPHY

• We will at times take photographs over the weekend of our retreat for our website and promotional material, including adverts. If you are sensitive about this, please let us know when you arrive, otherwise we assume you give your consent to photographs being used.

1. Application

Polynesian Spa (referred to as “we”, “our”, or “us”) is committed to protecting the privacy of any personal information provided to us.

This policy applies to our treatment of personal information, collected by us in relation to customers or prospective customers. By entering any of our stores or continuing to use our website, you unconditionally consent to us dealing with your personal information in the manner set out in this Privacy Policy.

This Privacy Policy is governed by New Zealand law and is subject to (and must be read in conjunction with) our customer terms of use including, for online purchases, our website Terms of Use and Online Sales Terms.

We may, from time to time, collect and hold information about our customers or prospective customers as identifiable individuals (“personal information”). All such personal information will be handled and saved according to the provisions of the New Zealand Privacy Act 1993 or any successor legislation (“Privacy Act”).

2. Collection of your personal information

We may collect personal information about you from a number of sources, including directly from you, when you use our website or deal with us in-store, over the telephone or by letter or e-mail. For example, you may provide us with your personal information to enable us to provide you with information or services, respond to your enquiries, provide you with an e-receipt, or carry out a transaction that you have requested. Personal information collected by us may include your name, title, company name, email address, telephone number, postal or physical address, product purchases and preferences, credit card details or other personal information.

There are various situations in which we may request you to provide personal information to us, including as described in our Online Sales Terms and when you:

(a) complete forms in-store or on our website (including surveys, search forms, competition entry forms, registration forms, and order forms)
(b) create, modify, or use any accounts or registered user facilities available through our website
(c) send messages using our website (for example, when you ask us a question)
(d) request an e-receipt in-store.

Except for information collected automatically, we will not attempt to collect personal information about you without your knowledge. In most circumstances, you can use our website without telling us who you are or revealing any personal information about yourself. You may decide not to provide your personal information to us. However, if you do not provide your personal information (or if you provide incorrect personal information), we might not be able to provide you with access to certain information, products or services.

Where we collect personal information about you from a third party source, we will take reasonable steps to make you aware of such collection and to make you aware of the purposes for which we are collecting your personal information from that third party source.

3. Automated collection from our website

When you visit our website, we may use automated tools and methods (such as cookies, sessions and website statistics software) to collect certain information about your visit, including:

(a) the internet protocol address and host name used by your computer to connect to this website
(b) the operating system and the browser your computer uses
(c) the search engine or inbound hyperlink you used to reach this website
(d) the date, time and duration of your visit
(e) the pages viewed by you

This information will be used (in aggregate form only) to analyse how our website is being used (for example, to improve the content and performance of this website). Except as set out in this Privacy Policy, we will not disclose this information other than in aggregate form.

We may gather more extensive information if we are concerned, for example, about abnormal website usage patterns or website security breaches.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

4. Website cookies

Our website may use cookies to provide you with certain services or functionality. Cookies are small pieces of information stored on your computer’s hard drive, which may be used to identify you as an individual user of this website. We use cookies to:

(a) personalise your visits to our website
(b) enable us to improve the content, reliability and functionality of our website
(c) enable you to use certain services or functionality
(d) evaluate the effectiveness of the advertising on our website
(e) track website usage patterns.

Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may configure your web browser to not accept cookies, but you may experience a loss of functionality as a result.

5. Use and disclosure

The personal information we collect in relation to our customers and prospective customers will be used to provide customer services and operate our website. We may also use personal information as described in our Online Sales Terms and to:

(a) respond to any questions or correspondence from you
(b) improve our website and any related services
(c) monitor the quality and standard of services provided by us and our franchisees
(d) carry out internal research and development
(e) provide you with information about a service that you are using (including critical updates and announcements)
(f) eliminate the need for you to repeatedly enter the same information
(g) customise this website to suit your particular preferences and interests
(h) where you create a message using our website (for the purpose of sending that message to us or to any other recipient specified by you), send that message
(i) analyse website usage, trends and statistics
(j) verify your identity or to provide you with a replacement password when you forget your username or password for any account you have with us
(k) supply you with further information concerning products and services which may be of interest to you
(l) carry out any other use that is authorised by you or is notified to you at the time of collection.

As part of those activities, we will store the information and may disclose it to our employees, contractors and/or related bodies corporate.
We will not sell or lease your personal information. We will not disclose your personal information except in accordance with this Privacy Policy (and in accordance with the Privacy Act). We may use or disclose your personal information if you have authorised us to do so, or in any of the following circumstances:

(a) we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure
(b) we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions
(c) we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of you, us, or others
(d) we are required or permitted by law to disclose the information.

6. Unsubscribing to electronic messages

Where you have requested or authorised us to send you electronic messages (for example, newsletters and information concerning products and services which may be of interest to you) you can request us to stop sending you such messages by taking any one of the following steps:

(a) using the unsubscribe feature (if present) in any such message
(b) if you are a registered user of this website, logging in to your account and updating the appropriate preferences (if available) for that account
(c) contacting our Customer Services Team on +64 7 348 1328 or email info@polynesianspa.co.nz

Once we have received your request we will, as soon as is practicable, comply with that request.

7. Personal information about other people

You must not provide personal information to us about another person, unless that person has authorised us, through you, to collect, use and disclose personal information about that person, for the purposes described in this Privacy Policy.

8. Access and correction

Where we hold your personal information in such a way that it can readily be retrieved, you are entitled to have access to that information or to obtain our confirmation of whether we hold that information. We may require that you meet our reasonable costs of supplying this information to you. If we are unable to meet your request for access, we will let you know why.

If we refuse to provide you with access to your personal information, we will provide you with reasons for the refusal, in accordance with the requirements of the Privacy Act.

It is important to us that your personal information held by us is accurate, complete and current. Under the Privacy Act, you have rights to request correction of your personal information. If you are a registered user of our website, you may also log in to your account and (functionality permitting) update your personal information.

To request access to, or correction of, your personal information held by us, you may contact our Customer Services Team on +64 7 348 1328 or email info@polynesianspa.co.nz

9. Storage and security

Where we store your personal information will depend on the nature and purpose of the information and the manner in which you supply it to us. We will collect your personal information from, and may hold such information at, Polynesian Spa, Hinemoa Street, Rotorua 3010, or at our other offices and storage facilities (whether in New Zealand or overseas).

No data transmissions over the internet can be guaranteed as completely secure. Accordingly, we cannot warrant or guarantee the security of information transmitted from or to you. Once we have received your personal information, we will use reasonable efforts to protect that information against loss or misuse and against unauthorised access, use, modification, or disclosure.

10. Third party websites

This website may contain hyperlinks to third party websites. We are not responsible for the content of third party websites, or the manner in which those websites collect, store, use, and distribute any personal information you provide. When visiting a third party websites from hyperlinks on this website, we encourage you to review the privacy statements of those website so that you can understand how the personal information you provide will be collected, stored, used and distributed.

11. Privacy Officer

You may gain access to your personal information, make a complaint about breach of your privacy rights, or make enquiries about collection or use of your personal information by contacting our Customer Services Team on +64 7 348 1328 or email info@polynesianspa.co.nz

12. Changes to this policy

We reserve the right, at our discretion, to update or revise this Privacy Policy at any time. Changes to this Privacy Policy will take effect immediately once they are published on our website. Please check this Privacy Policy as published on our website regularly for modifications and updates. By continuing to use our website or providing any personal information after we publish changes to this Privacy Policy, you agree to be bound by this Privacy Policy as revised.

Polynesian Spa is the perfect place for many to unwind, relax and reset, welcoming visitors from all over the world to bathe in the spa’s geothermal mineral waters.

For the experience to be the same for all, bathe smart etiquette is required from all guests visiting Polynesian Spa.

Bathe Smart:

• We advise anyone with an underlying medical or health condition to consult their doctor should they have any queries regarding the use of hot pools.
• Recognised swimwear must be worn at all times whilst bathing in the pools. Street clothing and underwear is not permitted.
• We recommend keeping jewellery and other valuables at home to avoid misplacing, losing or leaving them behind. We accept no responsibility for any loss or damage of personal property.
• Mineral water will tarnish silver jewellery and some gold. Please remove all jewellery before entering the pools as we accept no responsibility for any tarnished jewellery.
• Prolonged immersion in the hotter pools may cause dehydration and fainting. When exiting the pool, take care and use the hand rails provided.
• We recommend you not to stay in hotter water for more than fifteen minutes at a time.
• Alternate to cooler pools and maintain a regular intake of fluids.
• All surfaces are slippery when wet. Please do not run and take care in wet areas.
• Polynesian Spa is a non-smoking spa.
• Alcohol and glassware is not permitted in pool areas. We do not recommend bathing after consuming alcohol.
• Children under 12 years of age will not be admitted unless accompanied by an adult.
• Children under eight years of age must be actively supervised at all times by a caregiver aged 16 or over. ‘Actively’ means you must be in the water with your child at all times and being able to provide immediate assistance.
• Infants and toddlers must wear an approved swim nappy, and appropriate swimwear must be worn over the swim nappy at all times while in the pools. Approved swim nappies are available for purchase on site.
• We recommend keeping younger children (infants and toddlers) in lower temperature pools to ensure they do not overheat and to actively supervise them at all times.
• Remember to protect yourself with sunscreen.

Whilst all care is taken by Polynesian Spa, ultimate responsibility for the above safety issues rests with the individual.

If you require assistance, please do not hesitate to ask one of our staff. They will be happy to assist you.

TERMS OF WEBSITE USE

Polynesian Spa

1. General

Polynesian Spa is the owner and operator of this website. References to “we”, “us” and “our” mean Polynesian Spa. References to “you” and “your” mean any user of this website.

By accessing or using this website, you agree to be bound by these Terms of Website Use, our Privacy Policy, our Online Sales Terms, BatheSmart Policy, Retreat Etiquette, Residents Club Terms, Mindful Moments Retreat Terms and any other policies or terms referenced on this website. If you do not agree to these Terms, you must not use this website.

We may amend these Terms at any time. Amendments take effect immediately upon publication on this website. Your continued use of the website constitutes acceptance of the updated Terms.

“Website” means the entire website located at this domain, including all content, design, layout, graphics, images, text, software and functionality.

2. Contract Formation

The information on this website constitutes an invitation to treat and not an offer to supply goods or services.

When you submit an order or make a booking, you are making an offer to purchase goods or services in accordance with these Terms and our applicable Online Sales Terms. We reserve the right to accept or decline any order or booking at our discretion, including where we reasonably believe the order is fraudulent or intended for unauthorised resale.

A contract is formed only when we confirm acceptance of your booking or order.

3. Website Information

The content on this website is provided for general information purposes only. While we take reasonable care to ensure information is accurate and current, errors or omissions may occur.

To the maximum extent permitted by New Zealand law, we make no representations or warranties regarding:

• The accuracy, completeness or reliability of the website content
• The availability or uninterrupted access to the website
• The fitness of the website or its content for any particular purpose

You are responsible for any reliance you place on the information provided.

We may update, change or remove content at any time without notice.

This website is controlled and operated from New Zealand. Information provided may not comply with the laws of other countries. If you access this website from outside New Zealand, you do so at your own risk and are responsible for compliance with local laws.

4. Prices, Products and Services

All prices displayed on this website are in New Zealand dollars and are inclusive of GST unless stated otherwise.

Prices and availability are subject to change without notice.

Goods and services are subject to availability. We reserve the right to withdraw or amend products or services at any time.

We will endeavour to honour confirmed bookings. However, we reserve the right to adjust booking times where reasonably necessary and will make reasonable efforts to contact you regarding any changes.

Additional terms relating to bookings, cancellations and refunds are set out in our Online Sales Terms.

5. Intellectual Property

All content on this website, including text, graphics, logos, trademarks, images, design elements, layout, software and code, is owned by or licensed to Polynesian Spa and is protected under New Zealand and international intellectual property laws.

You may access and view this website for personal, non-commercial use only.

You must not:

• Copy, reproduce, modify, republish or distribute any content
• Commercialise any information obtained from this website
• Use automated tools, bots, scrapers or data mining software to extract content
• Use any content for artificial intelligence training purposes without our prior written consent

Nothing on this website grants any licence or right to use our intellectual property without written permission.

6. Links to Other Websites

This website may contain links to third party websites. These links are provided for convenience only.

We do not control and are not responsible for the content, availability or privacy practices of third party websites. Inclusion of a link does not imply endorsement.

You access third party websites at your own risk.

7. Data Security

While we take reasonable steps to protect information transmitted to us, no data transmission over the internet can be guaranteed as completely secure.

You transmit information to us at your own risk. Once received, we will take reasonable measures to safeguard it.

If you become aware of any security concerns relating to this website, please contact us promptly.

8. Viruses and System Damage

We do not warrant that this website is free from viruses or other harmful components.

You are responsible for implementing your own virus protection and security safeguards.

To the maximum extent permitted by law, we exclude liability for any loss or damage caused by your use of this website or any linked website.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyse traffic and support marketing activities.

Cookies may collect information such as your IP address, browser type, device information and usage behaviour. Some cookies may be set by third party service providers such as analytics or advertising platforms.

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

Further information about how we collect and use personal information is set out in our Privacy Policy.

10. Unsolicited Ideas

If you submit ideas, suggestions or other materials to us that are unsolicited, you agree that:

• They are not confidential
• We may use, reproduce or modify them without restriction
• We are not required to provide compensation

11. Privacy

We are committed to protecting your privacy. Our collection, use and storage of personal information is governed by our Privacy Policy and the Privacy Act 2020.

Please review our Privacy Policy for further information.

12. Limitation of Liability

To the maximum extent permitted by law, we exclude all liability for any loss, damage, cost or expense arising from or in connection with:

• Your use of this website
• Your inability to use this website
• Reliance on information contained on this website

This includes indirect, consequential or special loss, loss of profit, business interruption and loss of data.

Nothing in these Terms excludes liability where it cannot lawfully be excluded.

If liability cannot be excluded, it is limited to the re-supply of the relevant services or information.

You agree to indemnify us against any loss or damage arising from your misuse of this website or breach of these Terms.

13. Consumer Guarantees Act 1993

Nothing in these Terms is intended to limit your rights under the Consumer Guarantees Act 1993, except where permitted by law.

If you are acquiring goods or services for business purposes, you agree that the guarantees provided under the Consumer Guarantees Act 1993 do not apply.

14. Electronic Communications

You consent to receive communications from us electronically, including by email or through website notices.

You agree that electronic communications satisfy any legal requirement that such communications be in writing under the Electronic Transactions Act 2002.

Where we send commercial electronic messages, we will do so in accordance with the Unsolicited Electronic Messages Act 2007 and applicable law, including providing sender identification and an unsubscribe facility where required.

15. Governing Law

These Terms are governed by the laws of New Zealand.

You submit to the non-exclusive jurisdiction of the courts of New Zealand in relation to any dispute arising from these Terms or your use of this website.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

CANCELLATION
We understand that plans can change unexpectedly. For direct (non-group) bookings, you are welcome to reschedule your booking within 3 months without any penalty fees, provided we receive a minimum of 12 hours’ notice. Please contact us at bookings@polynesianspa.co.nz or dutymanager@polynesianspa.co.nz to request adjustments. Please note that refunds are not available for direct pool bookings, and changes requested with less than 12 hours’ notice are non-refundable and non-transferable.

BOOKINGS AND AVAILABILITY

• Therapies Schedule: Available daily from 10 am – 7 pm. Bookings are essential and can be made with the Polynesian Spa reception team at retreat@polynesianspa.co.nz or phone +64 7 348 1328 ext 1. Services are subject to availability.
• Dual Therapies: If you’d like to share your therapy experience with someone special, please request a Dual Room when booking. We have a mix of male and female therapists and will try to accommodate your preferences. However, we book by skillset and availability first, so we cannot guarantee a gender preference.
• Booking Confirmation: Once an online booking request (“enquire now”) is received, our team will send available treatment times and options via email. Bookings are confirmed upon receipt of payment and correspondence.
• Pre-therapy Pool Soaking and Consultation: To allow enough time for your pre-therapy consultation and hot pool soak, please arrive at least one hour prior to your treatment. A consultation form will be provided, and payment will be required upon arrival if not already made.
• What to Bring & What We Provide: Please bring your bathing suit, footwear and a clean underwear to wear for your treatment. We offer a range of swimwear for purchase or hire. Shampoo, conditioner, towels, security lockers, and a therapy robe will be provided for use during your visit. If you have booked an exfoliation or AIX treatment, you will receive a pair of disposable underwear for your therapy.
• Eating Before Therapy: As your visit will take some time, we recommend eating before your warm mineral pool soak. Our café offers healthy and delicious items, as well as freshly squeezed juices and smoothies.

HEALTH AND SAFETY, SPA ETIQUETTE

• Health Conditions: Please inform us of any health conditions, allergies, or injuries at the time of booking so we can assist you in choosing the most suitable service. If you are unwell, please do not attend your therapy. Contact our team, and we will arrange a refund.
• Pregnancy: Expectant mothers should inform us during booking so we can recommend suitable services.
• Minimum Age: Guests aged 12 to 15 can enjoy a ‘Family Massage & Facial Package’ with a parent or guardian in a dual treatment room.
• Mobile Phones & Peace: Mobile phones, tablets, and other devices must be switched to silent mode while at the Retreat Day Spa. Please respect the serenity of the surroundings and other guests by speaking softly. The Deluxe Lake Spa is a quiet area; children should be passively bathing. For the privacy and comfort of all guests, mobile phone use is strictly prohibited in all the changing rooms on site – this applies to not only the Retreat Day Spa but to all changing rooms on site.
• No Smoking: Polynesian Spa is a smoke and vape-free area.
• Dress Code: Swimwear must be worn at all times in the Deluxe Lake Spa. Inside the Retreat Day Spa, please wear a robe, towel, or clothing.
• Pathways: Our pathways can be slippery. Please walk slowly and use handrails when entering and exiting the pools.
• Mobility and Accessibility: For the safety and comfort of all our guests, please note that our facilities require individuals to be of a suitable weight (up to 180kg) and physical ability to independently dress themselves and get on and off the therapy bed. As a non-medical facility, we are not equipped with specialized equipment or staff to assist in these matters. Please consider these requirements when booking your treatment.

TERMS & CONDITIONS

• Cancellation Policy: We request a minimum of 12 hours’ notice for therapy appointment changes or cancellations. If sufficient notice is provided, a full refund will be given. If insufficient notice is given, the full booking price will be charged.
• Late Arrivals: Please arrive on time to fully enjoy your booking. Late arrivals will result in a shortened session, with full charges applied.
• Medical Conditions: If you have any medical conditions, allergies, or injuries, please inform us when booking.
• Pregnancy: Inform us if you are pregnant so we can recommend suitable services.
• Prices: Prices for therapies provided as of 1 April 2024, are GST inclusive and may be subject to change.

CODE OF CONDUCT

• Right to Decline Treatment: We retain the right to refuse or discontinue service if our staff are treated inappropriately. In such cases, refunds will not be issued.
• Behavior Expectations: Unacceptable behavior includes unwelcome physical contact, verbal harassment, and threatening acts. Photography or video recording in locker rooms and changing areas is prohibited. Guests should respect others’ personal space and privacy. Those engaging in inappropriate behavior may be asked to leave without a refund.

GROUP BOOKINGS

• Group Booking Policy: A 25% deposit is required within 7 days of booking confirmation, which is non-refundable if the booking is canceled. The remaining balance is due 14 days before the event. Full group cancellations require a minimum of 7 days’ notice, while individual bookings within the group can be canceled 48 hours prior.

Thank you for helping us create a welcoming environment for all guests.