Polynesian Spa is a 100% New Zealand-owned private company. Rangatira Investments is one of the principal investors in Polynesian Spa and holds 51% of the company. The remaining 49% of the company is owned by the founding co-owners, the Lobb Family.

Polynesian Spa is located on the tranquil shores of Lake Rotorua, New Zealand. The site is registered by the New Zealand Historic Places Trust and has a rich history dating back to the 1800s.

The spa is based at the historic site of the first ever Rotorua bath building, which was established in the 1800s. Elements of early buildings and baths have been carefully retained, preserving the site’s unique character and charm.

In addition to its historic significance, the site also overlooks the Sulphur Bay Wildlife Reserve, offering stunning views of the surrounding natural beauty.

Polynesian Spa offers free Wi-Fi access to all paying guests across the entire complex.

• World Luxury Spa Awards: Polynesian Spa was awarded the Best Luxury Hot Springs, Best Luxury Lakeside Spa, and Best Luxury Mineral Springs Spa for Australasia & Oceania in 2024, continuing its legacy of excellence in these prestigious categories. These awards build on previous recognition from the World Luxury Spa Awards, where Polynesian Spa also earned accolades in 2023, 2022, and earlier years.
• Tripadvisor Traveler’s Choice Awards: Polynesian Spa has consistently been recognized with the Traveller’s Choice Award for several consecutive years, celebrating our commitment to providing an exceptional spa experience for visitors worldwide.
• LuxLife Magazine Award: In 2025, Polynesian Spa received the Best Hot Springs & Pool Experience award, acknowledging our world-class mineral bathing offerings and spa facilities.
• Spa & Wellness Awards: Polynesian Spa was recently named a Finalist in the 2024 Spa & Wellness Awards, honoring the best in the wellness and spa industry.
• World Spa Awards: Polynesian Spa is proud to be nominated for the World Spa Awards 2025 in two key categories: Best New Zealand Day Spa and Best Mineral Hot Springs.

Polynesian Spa is proud of its achievements and continues to strive for excellence, ensuring that our guests experience unparalleled relaxation and rejuvenation.

• Polynesian Spa’s 88Ra Café is a must-visit for those looking for healthy snacks and refreshments. The café offers a wide range of options, including toasted sandwiches, paninis, seasonal salads, croissants, slices, and freshly-baked muffins and scones.
• Vegetarian, gluten-free, and dairy-free options are also available.
• The café is also known for its award-winning Little Lato gelato, which comes in a sumptuous range of flavors (GF, DF, V).
• Freshly squeezed juices and fruit smoothies are a highlight of a visit to the café and are very popular with bathers.
• For groups, antipasto and fruit platters can be pre-ordered, as well as full lunches that can be enjoyed in a private wellness area for hire or in the café itself. Wine and beer are served in the café and can be enjoyed in the deluxe lake spa lounge area.

• Polynesian Spa Shop sells one of the most comprehensive ranges of spa-related body and skincare products in New Zealand to promote overall health, pampering and wellness.
• The largest selection of swimwear in Rotorua with styles for sizes 6-22.
• Many skincare ranges are made in New Zealand and include natural New Zealand ingredients such as Rotorua thermal mud, Manuka honey and botanical extracts.
• Gift wrapping is complimentary for all products and gifts can be posted if requested.

• All spa therapies include a pre-therapy soak in the Deluxe Lake Spa mineral pools beforehand to warm up the muscles, soften the skin and relax the mind.
• Polynesian Spa specialises in a wide range of health and wellness treatments designed to relax, rejuvenate and heal through both ancient and modern techniques. These include Aix spa therapies, body wraps, massage, and facials.
• Therapies use natural products such as geothermal mud, botanical oils, honey, and aromatherapy which are also available from the Spa Essentials Store.
• The Retreat has 10 spa treatment rooms – two of these are dual rooms and three are Aix therapy (wet rooms).
• Polynesian Spa’s Retreat Day Spa can comfortably accommodate up to 12 people at one time.
• On arrival, visitors will be given a soft robe to wear and required to fill out a consultation form and have a chat with reception staff members.
• Well-appointed changing facilities include towels, lockers, soap, shampoo, and hairdryers.
• Polynesian Spa’s Retreat is open daily from 10am-7pm. Bookings are recommended and subject to availability.

• A large freshwater chlorinated pool (33°C) features a toddler section, a deeper section and a small hydroslide
• Two smaller hot alkaline mineral pools fed from the Rachel Spring (37°C and 40°C) overlook the large freshwater pool – a good spot to supervise children from.
• Spacious changing rooms and a choice of storage tubs and pay-lockers
• Lifeguards are present at all times
• Children under twelve years must be accompanied by a caregiver; under the age of 8 years must be actively supervised in the water by a caregiver over 16 years.

• All private pools are supplied with soothing Rachel Spring alkaline water.
• Four Lake View Private Pools (38.5°C) offer panoramic views over Lake Rotorua.
• Nine Sky View Private Pools (38.5°C) cubicle style that have an open roof for sky views.
• All Private Pools feature a changing room and shower.
• 45 minute hire.
• A minimum of two adults over the age of 16 for health and safety reasons. The pools are completely private and not monitored by lifeguards or any cameras.
• Children are allowed if accompanied by two adults, under 5’s are free of charge. Swim nappies must be worn.
• Additional adults can be added. Maximum of 4 guests for Sky View and 6 guests for Lake View.
• The Lake View suites also have toiletries and towels provided.
• Bathing suits are optional.
• You must book another public bathing area if you would like access to it after leaving the private suite.

• There are heritage-protected pools on site, as Polynesian Spa is built on the original bathing houses that people flocked to from the 1800s. These can be seen in the Pavilion Adult pool area.
• Eight mineral pools – three with water from the acidic Priest Spring (39°C – 42°C) and five with water from the alkaline Rachel Spring (38°C – 39°C), restricted to 12 year olds and over.
• Features a large, deep stand up Alkaline pool to stretch out for light activity – 1.3m deep.
• Reflexology walk stimulates pressure points in your feet that correspond to all major body organs and areas – encouraging vital energy and blood flow throughout your body, relieving stress, improving balance and enhancing physical and mental well-being.
• Spacious changing rooms are provided and a choice of storage tubs and pay-lockers are available for belongings and valuables.

• Absolute lakeside overlooking Sulphur Bay reserve on Lake Rotorua, this is our premium hot mineral bathing and relaxation area.
• Surrounded by native New Zealand flora, natural rocks, two waterfalls and a grotto pool.
• Four shallow (0.7m) onsen-style Rachel Spring alkaline mineral hot pools, each with different temperatures (36°C to 42°C).  This is beautiful water for your skin to rejuvenate in.
• One Priest Spring acidic mineral hot pool (40°C). This water treats body aches and joint pains.
• Cold Plunge Pool for hot-cold hydrotherapy.  The extremes of hot and cold water cause muscles to expand and contract gently. This detoxifies the muscles. Alternating between hot and cold pools two or three times gives the best results.
• Relax on 10 geothermally heated recliners with fabulous views over Lake Rotorua and Sulphur Bay Wildlife Reserve.
• Well-appointed changing facilities with towels, lockers, soap, shampoo and hairdryers provided.
• Enjoy the relaxation lounge overlooking the lake where you can enjoy platters and drinks.