• Retreat Information



Therapies are available from 10am – 7pm daily
Bookings are essential and can be made with the Polynesian Spa reception team retreat@wordpress-490608-3268361.cloudwaysapps.com or phone +64 7 348 1328 ext 1. Services are subject to availability
Dual Therapies
An experience for two? If you’d like to share your therapy experience with someone special, please ask for a Dual Room when booking.
We have a mix of male and female therapists and try to accommodate your preferences. However, please note that we book by skillset and availability first, so we cannot guarantee a gender preference.
Confirmation of your booking
Once an online booking request “enquire now” has been received by our team, an available treatment times and options will be sent to you via email. Bookings are confirmed once payment and correspondence has been made.
Pre-therapy pool soaking and consultation
To allow enough time for your pre-therapy consultation and hot pool soak, we advise that you arrive at least one hour prior to your treatment. You will be asked to complete a consultation form and pay on arrival if you have not already paid in advance.
For a 60 minute therapy, please allow three hours for a hot pool soak, your therapy and time in the Relaxation Lounge to continue winding down
What to bring & what we provide?
Remember to bring your bathing suit and footwear. We also have a beautiful range of swimwear available for purchase, as well as hire options.
Complimentary robes, towels, toiletries, hairdryers and lockers are provided. Disposable underwear is also provided. Please bring along something to keep your wet swimwear in.
Eating before therapy
As you will be with us for some time, we also recommend eating before your warm mineral pool soak. We have a number of healthy and delicious items and freshly squeezed juices and smoothies available at the cafè should you wish to eat with us
Age restrictions
Polynesian Spa welcomes guests between 12 and 15 to enjoy a ‘Family Retreat Therapy Package’ with a parent or guardian in a dual treatment room.


At the time of booking, please inform us if you are pregnant or if you have any health conditions so we can assist you with the most suitable choice of service. For the health and safety of our team and other guests, If you are unwell, please do not come for therapy. Contact our team and we will organise a refund.
Minimum age
Polynesian Spa welcomes guests between 12 and 15 to enjoy a ‘Family Retreat Therapy Package’ with a parent or guardian in a dual treatment room.
Mobile phones and maintaining the peace
Mobile phones, tablets and other devices must be switched to silent mode whilst at The Retreat. We kindly ask that you respect the serenity of the surroundings and other retreat guests by speaking softly. The Deluxe Lake Spa is not a play area and if you have children in your care, please ensure they are passively bathing.
No smoking please
Polynesian Spa is a smoke and vape free area.

Dress code
Please ensure swimwear is worn at all times whilst in the Deluxe Lake Spa. When inside The Retreat, we request that you please wear a robe, towel or clothing.

While precautions are in place, our pathways can be slippery at times. Please walk slowly and use the provided handrails when entering and exiting the pools.


Cancellation Policy
We understand that sometimes it is necessary for you to change your appointment. Out of consideration, we kindly ask that you provide a minimum of twelve hours notice if you wish to change or cancel your appointment. Should the appropriate notice be given, we will provide a full refund. If insufficient notice is given you will be charged at full price.

Late Arrivals
We ask that you arrive on time for your booking to fully enjoy your soak and therapy. Late arrivals will result in an accordingly shorted booking and the full booking price will be charged.

Medical Conditions
Certain medical conditions or health issues sometimes mean it is not advisable for a guest to have therapy. Please advise us on booking of any health issues, allergies or injuries.

Please advise if you are an expectant mother so we can offer you the best advice on our services most suitable for you during this special time.

Prices for therapies provided as at 1 August 2021, are GST inclusive and may be subject to change.

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