Mindful Moments Retreat Terms

May 9, 2019

PAYMENT POLICY

• Payment is due in full at the time of registration and includes lunches, refreshments, your therapy treatment and course materials.
• Your registration will not be confirmed until payment is received and may be subject to cancellation.

CANCELLATION, POSTPONEPENT & SUBSTITUTION POLICY

• For any cancellations received in writing no less than fourteen (14) days prior to the Mindful Moments Retreat, you will receive a 90% refund. An administration fee of 10% of the fee will be retained by Polynesian Spa for all permitted cancellations. No refund or credit will be issued for any cancellations occurring within thirteen (13) days (inclusive) of the Mindful Moments Retreat.
• If you fall sick within thirteen (13) days (inclusive) of the Mindful Moments Retreat and are unable to attend or enjoy a treatment, then you may substitute your registration to another delegate by providing notice to Polynesian Spa five (5) days (inclusive) of the event.
• In the event that Polynesian Spa cancels an event for any reason, you will receive a refund for 100% of the fee paid.
• In the event that Polynesian Spa postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the fee paid. You may use this credit for another Polynesian Spa event or as credit within the facilities, to be mutually agreed, which must occur within one year from the date of postponement.
• Except as specified above, no credits or refunds will be issued for cancellations.
• Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, Polynesian Spa reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.
• Polynesian Spa is not responsible for travel or related costs incurred by attendees.

SAFE ENJOYMENT

• We care about the health and safety of all of our guests and we’re confident that you will not have any cause for concern during your weekend in Rotorua and at Polynesian Spa. However, as we will be hosting you for the duration of the weekend there are a few details we need to cover off with you before you arrive.
• For your own wellness and safety over the course of the weekend, we ask that you please comply fully with all Polynesian Spa health and safety regulations – we’ll run you through these upon your arrival on Saturday morning.
• If you should have any worries at any time over the weekend please do let one of our Mindful Moment Retreat Leaders know immediately.

YOUR HEALTH

• Please ensure that you are medically, mentally and physically fit and able to use our facilities and participate in any of our retreat activities over the weekend, including the yoga and spa therapy sessions.
• If you do have have injuries or illnesses, we ask that you seek your doctor’s advice prior to attending our retreat.
• Upon arrival please let us know of any injuries or illnesses that may impact your ability to participate in the activities planner over the course of the weekend.
• All Yoga, exercise and any other retreat activities are undertaken at your own risk. Polynesian Spa is not liable for any injuries you may contract during a retreat.

YOUR SAFETY AND LIABILITY

• We must point out that the organisers and leaders of the Polynesian Spa Mindful Moments Retreat are not the guardians of your safety and that they, individually or collectively, cannot be held liable in any way for any occurrence, which might result in illness, injury, death or other damage, loss or theft to you or your property during the retreat or during your travel to and from the retreat weekend.
• Polynesian Spa and the Mindful Moments Retreat Leaders shall not be liable for any failures beyond its control. This covers natural disasters, war, ‘acts of God’, closure of airports, civil strife, accidents or failure to perform by third parties, including suppliers and subcontractors.

EMERGENCY CONTACT DETAILS

• Upon your arrival we will ask you for emergency contact details. These details will only be used in case of an emergency and will be disposed of upon the conclusion of the weekend.

PERSONAL BELONGINGS

• Any valuables left at any locations over the weekend are your sole responsibility and neither Polynesian Spa nor the Mindful Moments Retreat Leaders can be held responsible for any loss or damage of personal property. If you do happen to misplace personal belongings over the course of the weekend please let one of our Mindful Moments Retreat Leaders know.

PHOTOGRAPHY

• We will at times take photographs over the weekend of our retreat for our website and promotional material, including adverts. If you are sensitive about this, please let us know when you arrive, otherwise we assume you give your consent to photographs being used.