Polynesian Spa is a 100% New Zealand-owned private company, operated by the Lobb family since 1972. In almost forty years we have had a policy of continuous improvement that has seen the old government-run baths of the mid 1900’s transformed into the internationally-renowned spa that it is today. All development has capitalized on the totally unique geothermal views from the spa overlooking Sulphur Bay on Lake Rotorua and on the sustainable use of the health-giving Rotorua geothermal waters. In addition, all developments have been done in strict sympathy with the original 1930’s heritage buildings on the site.
Polynesian Spa attracts both New Zealand and overseas visitors from a very broad range of countries.
Our Mission statement
We are committed to providing high quality thermal bathing, spa facilities and associated products and services along with excellence in customer service, with the objective that our customers are totally satisfied with the experience and will want to return and/or recommend Polynesian Spa to others.
It is the Corporate Objective of Polynesian Spa to constantly improve and implement new Sustainable programs. While sustainability programs have been implemented for many years in our building design using skylights, and electricity savings programs, new measures are continuously being implemented. Building & under floor heating, showers hot water, clothes dryers, and pool heating uses geothermal steam that is captured and reused in our pools. Our objective is to progress further with our waste management program and reduce our non recyclable waste by 50%. Polynesian Spa is a member of the Rotorua Sustainable Tourism Charter.
Polynesian Spa has gained a Qualmark Enviro Gold Award, recognising its high standards in environmental practices. The company is now amongst an elite group of 163 Enviro Gold Award recipients nationwide (out of more than 800 overall Enviro awards). To earn New Zealand tourism’s official environmental award, Polynesian Spa had to show effectiveness in energy efficiency, waste management and water conservation, with community activities and conservation initiatives also considered under Qualmark’s environmental criteria.